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Receive exceptional 24/7 integrated support for query, event, and request management services via calls, email, web, or our Incident Management System.
We offer On-site assistance with consultants specialized in SAP and NO-SAP, backed by an expert team and a solid foundation of knowledge:
✓ Quick maintenance
✓ Root cause analysis
✓ Solutions for recurring incidents
Together we optimize your critical processes and monthly closings. We focus on key modules with a strategic schedule for an efficient and empowered transition.
Our specialized team is available 24 hours a day, resolving critical incidents to maintain operational continuity.
We make problems resolution easy with our system Service Now. We generate tickets for quick attention, improve traceability and eliminate repetitive incidents.
Our dashboard with detailed statistics streamlines viewing tickets and optimizing processes. We offer a transparent review of your internal teams.
We ensure compliance with the contract and SLA with precise indicators, controlling service time that adapts to your needs.
We analyze last month's recurring incidents on your contracted fronts and, based on that analysis, we take the necessary actions for their resolution and continuous improvement.
Discover our Service Levels and Agreements, where we offer precise commitments of care within the maximum established times. We guarantee a quality service that meets your expectations.
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