Help Desk

Receive exceptional 24/7 integrated support for query, event, and request management services via calls, email, web, or our Incident Management System.

Expert solutions for quick incidents

We offer On-site assistance with consultants specialized in SAP and NO-SAP, backed by an expert team and a solid foundation of knowledge:

Quick maintenance
Root cause analysis
Solutions for recurring incidents 

Help Desk Benefits

Transition Plan

Together we optimize your critical processes and monthly closings. We focus on key modules with a strategic schedule for an efficient and empowered transition.

High Guard Model (MDA)

Our specialized team is available 24 hours a day, resolving critical incidents to maintain operational continuity.

Management System - Service Now

We make problems resolution easy with our system Service Now. We generate tickets for quick attention, improve traceability and eliminate repetitive incidents.

Dashboard

Our dashboard with detailed statistics streamlines viewing tickets and optimizing processes. We offer a transparent review of your internal teams.

Management Indicators

We ensure compliance with the contract and SLA with precise indicators, controlling service time that adapts to your needs.

Action Plans - MDA

We analyze last month's recurring incidents on your contracted fronts and, based on that analysis, we take the necessary actions for their resolution and continuous improvement.

Response Times and Service Level

Discover our Service Levels and Agreements, where we offer precise commitments of care within the maximum established times. We guarantee a quality service that meets your expectations.

Access round-the-clocks Help Desk expertise!

Boost your transformation

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