Expert solutions for quick incidents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We offer On-site assistance with consultants specialized in SAP and NO-SAP, backed by an expert team and a solid foundation of knowledge:<\/p>

\u2713 <\/strong><\/span>Quick maintenance
\u2713 <\/strong><\/span>Root cause analysis
\u2713 <\/strong><\/span>Solutions for recurring incidents\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Help Desk Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Transition Plan\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Together we optimize your critical processes and monthly closings. We focus on key modules with a strategic schedule for an efficient and empowered transition.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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High Guard Model (MDA)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our specialized team is available 24 hours a day, resolving critical incidents to maintain operational continuity.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Management System - Service Now<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We make problems resolution easy with our system Service Now. We generate tickets for quick attention, improve traceability and eliminate repetitive incidents.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Dashboard<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our dashboard with detailed statistics streamlines viewing tickets and optimizing processes. We offer a transparent review of your internal teams.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Management Indicators\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We ensure compliance with the contract and SLA with precise indicators, controlling service time that adapts to your needs.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Action Plans - MDA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We analyze last month's recurring incidents on your contracted fronts and, based on that analysis, we take the necessary actions for their resolution and continuous improvement.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Response Times and Service Level<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Discover our Service Levels and Agreements, where we offer precise commitments of care within the maximum established times. We guarantee a quality service that meets your expectations.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Access round-the-clocks Help Desk expertise!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact a specialist<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Help Desk Receive exceptional 24\/7 integrated support for query, event, and request management services via calls, email, web, or our Incident Management System. Learn more Expert solutions for quick incidents We offer On-site assistance with consultants specialized in SAP and NO-SAP, backed by an expert team and a solid foundation of knowledge: \u2713 Quick maintenance\u2713 […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8137","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/csticorp.biz\/en\/wp-json\/wp\/v2\/pages\/8137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/csticorp.biz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/csticorp.biz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/csticorp.biz\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/csticorp.biz\/en\/wp-json\/wp\/v2\/comments?post=8137"}],"version-history":[{"count":93,"href":"https:\/\/csticorp.biz\/en\/wp-json\/wp\/v2\/pages\/8137\/revisions"}],"predecessor-version":[{"id":11399,"href":"https:\/\/csticorp.biz\/en\/wp-json\/wp\/v2\/pages\/8137\/revisions\/11399"}],"wp:attachment":[{"href":"https:\/\/csticorp.biz\/en\/wp-json\/wp\/v2\/media?parent=8137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}